Disclaimer & Privacy

We are selling Gelatin/Collagen as a Food. We are not selling any of our products for therapeutic/medicinal products nor making therapeutic claims about these products.

Disclaimer - This information is intended for information and educational purposes only. It is not a substitute for personal consultation with your medical practitioner. As the ordinary or otherwise uses of products is outside the control of Gelatin Australia, no representation or warranty, expressed or implied, is made as to the effects of such use (including damage or injury), or the results obtained. Furthermore, nothing contained herein should be considered as a recommendation by Gelatin Australia as to the fitness for any use.

 

Privacy 

Introduction 
 
Gelatin Australia regards customer privacy as an important part of our relationship with our 
customers. The following privacy policy applies to all Gelatin Australia users, and conforms to 
Internet privacy standards. 
 
If you have questions or concerns regarding this statement, you should first contact Gelatin Australia at 
0420 995948. 
 
Collection of Information 
 
In order to use the Gelatin Australia website, we may require information from you in order to 
provide the best service possible. 
 
All correspondence may also be collected and stored, particularly in regard to sales, support and 
accounts, including Email. 
 
Any information collected by Gelatin Australia is collected via correspondence from you or your 
company. This may be via the telephone, Email, mail, fax or directly through our website. 
 
Use of Collection Information 
 
Any details collected from Gelatin Australia customers is required in order to provide you with our 
products and/or services, and a high level of customer service. 
 
Correspondence is recorded in order to provide service references, and to assist in our staff 
development. 
 
Storage of Collected Information  
The security of your personal information is important to us. When you enter sensitive information 
(such as credit card numbers) on our website, we encrypt that information using secure socket layer 
technology (SSL). When Credit Card details are collected, we simply pass them on in order to be 
processed as required. We never permanently store complete Credit Card details. 
 
We follow generally accepted industry standards to protect the personal information submitted to us, 
both during transmission and once we receive it. 
 
If you have any questions about security on our Website, you can email us at gelatinaustralia@gmail.com. 
 
Access to Collected Information 
 
If your personally identifiable information changes, or if you no longer desire our service, you may 
correct, update, delete or deactivate it by emailing us at gelatinaustralia@gmail.com. 
 
Orders 
 
If you purchase a product or service from us, we may request certain personally identifiable 
information from you. You may be required to provide contact information (such as name, Email, and 
postal address) and financial information (such as credit card number, expiration date). 
 
We use this information for billing purposes and to fill your orders. If we have trouble processing an 
order, we will use this information to contact you. 
 
Communications 
 
Gelatin Australia uses personally identifiable information for essential communications, such as 
Emails, accounts information, and critical service details. We may also use this information for other 
purposes, including some promotional Emails. If at any time a customer wishes not to receive such 
correspondence, they can request to be removed from any mailing lists by emailing us at 
gelatinaustralia@gmail.com. 
 
You will be notified when your personal information is collected by any third party that is not our 
agent/service provider, so you can make an informed choice as to whether or not to share your 
information with that party. 
 
Third Parties 
 
Gelatin Australia may at its discretion use other third parties to provide essential services on our site 
or for our business processes. We may share your details as necessary for the third party to provide that 
service. 
 
These third parties are prohibited from using your personally identifiable information for any other 
purpose. 
 
Gelatin Australia does not share any information with third parties for any unknown or unrelated uses. 
 
Legal 
 
We reserve the right to disclose your personally identifiable information as required by law and when 
we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, 
court order, or legal process served on our Website. 
 
Links 
 
Links on the Gelatin Australia site to external entities are not covered within this policy. The terms 
and conditions set out in this privacy statement only cover the domain name of Gelatin Australia. 
 
Changes to Privacy Policy  
If we decide to change our privacy policy, we will post those changes to this privacy statement, the 
homepage, and other places we deem appropriate so that you are aware of what information we collect, 
how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this 
privacy statement at any time, so please review it frequently. If we make material changes to this 
policy, we will notify you here, by Email, or by means of a notice on our homepage. 
 
Security Policy 
 
Gelatin Australia uses the eWAY Payment Gateway for its online credit card transactions. 
eWAY processes online credit card transactions for thousands of Australian merchants, 
providing a safe and secure means of collecting payments via the Internet. 
All online credit card transactions performed on this site using the eWAY gateway are secured 
payments. 
 
• Payments are fully automated with an immediate response. 
• Your complete credit card number cannot be viewed by Gelatin Australia or any outside party. 
• All transactions are performed under 128 Bit SSL Certificate. 
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further 
protecting your credit card data. 
• eWAY is an authorised third party processor for all the major Australian banks. 
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the 
merchant account held by Gelatin Australia. 
 
For more information about eWAY and online credit card payments, please visit 
www.eWAY.com.au 
 
Gelatin AustraliaGelatin Australia