Shipping & Returns

Shipping & Handling

We have kept our shipping & handling charges very simple.
Rates are calculated using Australia Post rates and are calculated on checkout.

Our shipping is based on weight.

We use Australia Post and on occasion, Aramex, and all our orders are dispatched within 24-48 hours (Business Days Monday - Friday), with a tracking number provided.

Incorrect Details

Once your order has been placed, we endeavor to get it to you as soon as possible, therefore are unable to make any changes to your order or the delivery address. We ask that you carefully check the details on your order including the items and delivery address prior to submitting the order, as changes can not be made once an order has been placed.

Once you have been issued with the tracking number for the parcel, Australia Post may be able to re-direct this for you. You can request this via your My Post account or simply by contacting them and they may be able to assist.

Refunds & Returns

We offer a 7- day refund policy for unopened items. Return postage is at the customer's cost and no refund is provided for original postage costs. Refund is for the item/goods only. All returns must be reviewed and approved for return by contacting our Customer Care support team.

International Shipping

Import duties, taxes, and charges aren’t included in the item price or postage cost.
These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

We ship worldwide (select countries only). However, international orders may be subject to customs duties, taxes, or import fees determined by your country’s regulations.

Gelpro Australia is not responsible for any additional customs charges, inspections, damages or delays caused by customs clearance.