Subscriptions

How do subscriptions work?

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.

For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

The subscription price is discounted by 10% OFF the regular full price. Should the price increase, your subscription price will be adjusted accordingly however subscription items will continue to receive 10% OFF the new price.

Can I cancel or pause a subscription?

There is a minimum of 3 deliveries before you can cancel or pause your subscription. 

The customer portal can be accessed through the link you received in the email that was sent to you when you placed your initial subscription order with Gelpro Australia. You can also access and manage your subscription by logging in to your Gelpro account via our website and selecting the subscription tab in your profile.

For assistance with changes to a subscription, including cancellations, customers must contact us at a minimum of 2 business days prior to your next scheduled recurrence order being processed. Change requests outside of this period may not be actioned in time.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal, after you have reached the minimum 3 payments. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed, you will receive an email with a link where you can safely update your payment method.